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Advance Auto Parts: Products & Services

Advance Auto Parts is a store that sells mostly all vehicle needs. They sell car parts for a variety of cars, they sell accessories for vehicles and they also sell routine maintenance supplies for vehicles. They also offer professional and experienced team members who are ASE Certified. In store they offer free services such as free electrical testing, free wiper installation with purchase, free oil and battery recycling, free loaner tools and more.

Advance Auto Parts: Company Background

Advance Auto Parts was founded in 1932 by Arthur Taubman. Taubman opened two store, one is Roanoke, VA and one in Lynchburg, VA. Their headquarters is still located in Roanoke, VA. They currently have the online service plus over 3,500 actual store locations. In 2011, they had sales of about $6.2 billion dollars. They also offer live chat to help with purchases or questions.

Advance Auto Parts: Customer Feedback & Reviews

There are mixed reviews for Advance Auto Parts. Some customers are unhappy with the quality of the merchandise, and the customer service. One customer said, "I wish that just once, I could order something from Advance Auto Parts and they would give me the correct item. I ordered a water pump three weeks ago and after waiting a week to receive the pump, it was the wrong one which meant I had to wait another week to get the correct one. This week I ordered a pcv valve and after waiting another week they gave me the wrong one, so I will have to wait another week for the correct part to come in.".

Other customers enjoy the customer service, the knowledge the team leaders show, and the quality and the pricing on the products. One customer said, "My car battery died and they showed me what and I needed and the cheapest one I could get then they even put it in for me! Yay Advance Auto Parts! I'll be back again when I need something for my car.".

Advance Auto Parts: Business Credibility & Trustworthiness

Advance Auto Parts is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given Advance Auto Parts a rating of A+. They have had 280 complaints in the past 3 years and 143 complaints in the past 12 months. All of the complaints are closed. Most of the complaints were regarding problems with the products or services. Please note that this is the BBB review for the headquarters, however, there are BBB reviews for most of the stores.

Advance Auto Parts premiered on the Fortune 500 list of companies in 2003 at No. 466 and has remained on the list since that time. In January 2006, they were ranked at No. 1,497 on the Forbes magazine "World's Biggest Public Companies" list, and in 2005 Forbes named it as being the best-managed company in the retail sector.

Advance Auto Parts: Website Popularity & Google Ranking

Alexa traffic ranker shows Advance Auto Parts ranks 6,509 globally and 1,078 in the United States. They have a reputation of 2,796 sites linking in. This site appeals most frequently to Caucasian males between the ages of 45-54. These men usually have children and some college education. They browse this site mostly from home.

Google PageRank gives Advance Auto Parts a rating of 5 out of a possible 10 points.

Advance Auto Parts: Social Media Presence

Advance Auto Parts has a Facebook page with 611,318 likes. They showcase their merchandise on this page, offer tips, and communicate with customers on this page. They have a Twitter with 2,900 followers. They have a YouTube page with 449 subscribers. They offer "how to" videos on this page. They also have an email sign up for special offers. You can find this at the top right of the main page of the website.

Advance Auto Parts: Website Security & Safety

Advance Auto Parts uses personal and non personal information they collect for business purposes. They will not share any personal information with third parties without prior consent and notice from the customer. Please see the privacy policy for more information.

Advance Auto Parts has a secure server. They use SSL (Secure Socket Layer) technology to ensure encryption of personal information before it is transmitted over the internet.

Advance Auto Parts is a Truste Certified company.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software at this time, and they currently have no known viruses associated with this site.

Advance Auto Parts: Pricing & Packages

When comparing Advance Auto Parts to other companies I found that Advance Auto Parts is priced competitively. They offer some products that are cheaper than other companies, and some that are a bit more than other companies, and also some that are about the same price as other companies. The prices were only varying by a few dollars higher or lower. I would say Advance Auto Parts is priced average for the products they sell.

Advance Auto Parts: Shipping Rates & Policies

Advance Auto Parts offers a variety of shipping methods. They offer in store pick up which is free and usually ready to pick up within an hour. They offer standard shipping which takes about 3-5 business days for delivery. They also offer 2nd Day shipping and next day shipping. All shipping costs are dependant upon weight, shipping address and shipping method chosen. All shipping costs will be calculated at the time of check out.

Advance Auto Parts offers free shipping to the continental United States for orders over $75.

Advance Auto Parts currently does not ship to international addresses. They do ship to United States, US Territory (including Puerto Rico), or APO/FPO address.

Advance Auto Parts: Payment Methods Accepted

Advance Auto Parts accepts payments by credit card (Visa, MasterCard, American Express and Discover), PayPal and Bill Me Later. If making purchases in store, they will also accept cash, gift cards or check as well as the above mentioned payment methods. They do not offer any other payment methods at this time.

Advance Auto Parts: Returns, Refunds & Exchange Policy

Advance Auto Parts will accept returns for up to 90 days of purchase. They can be returned by mail or at a store. All returns are credited back to the original payment method used for the purchase. If mailing a return back to the company, the customer is responsible for the return shipping costs.

Advance Auto Parts: Product images & screenshots
Advance Auto Parts Coupons
Get Score 10% Off on All Orders @ Advance Auto Parts (expires 5 months)
Get 20% Off Off on All Orders When You Join Speed Perks @ Advance Auto Parts (expires 5 months)
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Get Score 10% Off on All Orders @ Advance Auto Parts (expires in 5 months)
Get 20% Off Off on All Orders When You Join Speed Perks @ Advance Auto Parts (expires in 5 months)